Shipping & Delivery

Last updated: October 25, 2026

1. Overview

AceFlex is an online retailer of solar equipment serving customers across the United States.

We work with a network of authorized distributors, manufacturers, and warehouse partners to fulfill orders efficiently and cost-effectively.

As a result, products may ship from different warehouse locations depending on availability and logistics.

2. Shipping Locations

• We currently ship within the United States only
• Orders are fulfilled from warehouses located in states such as:
  • California
  • Texas
  • New Jersey

The shipping origin depends on:

• Product availability
• Supplier inventory
• Delivery efficiency

3. Order Processing Time

Orders are typically processed within 1–2 business days, Monday through Friday, excluding public holidays.

4. Delivery Time Estimates

After shipment, estimated transit time is 2–8 business days, Monday through Friday, excluding public holidays.

The estimated total delivery time is therefore 3–10 business days from order placement, excluding weekends and public holidays.

These estimates apply to all products, including parcel and freight shipments. Delivery times are estimates and are not guaranteed. If we become aware of a delay affecting your order, we will contact you.

5. Shipping Costs

• Shipping costs are calculated at checkout unless otherwise stated
• Costs depend on:
  • Product weight and size
  • Shipping method (parcel vs. freight)
  • Delivery location

Some products may require freight shipping, which can increase costs.

6. Freight Shipments (Important)

Large solar components such as:

• Solar panels
• Batteries
• Mounting systems

may be shipped via freight carriers.

For freight deliveries:

• Curbside delivery is standard
• The customer is responsible for unloading unless additional services are arranged
• A delivery appointment may be required

Please ensure someone is available to receive the shipment.

7. Split Shipments

Orders may arrive in multiple shipments.

This occurs when:

• Products are sourced from different warehouses
• Items have different availability timelines

You will receive separate tracking information for each shipment.

8. Tracking Information

Once your order ships, you will receive:

• A shipping confirmation email
• Tracking number(s)

Tracking updates may take 24–48 hours to appear.

9. Delays and Exceptions

While we aim for timely delivery, delays may occur due to:

• Carrier issues (UPS, FedEx, freight providers)
• Weather conditions
• Supply chain disruptions
• High seasonal demand

AceFlex is not responsible for delays caused by external factors beyond our control.

10. Damaged or Lost Shipments

If your order arrives damaged:

• Notify us within 48 hours of delivery
• Provide photos of:
  • The product
  • The packaging

If your shipment is lost in transit, contact us and we will assist in resolving the issue with the carrier.

11. Delivery Responsibility

• Risk transfers to the customer upon delivery
• Customers are responsible for:
  • Providing accurate shipping information
  • Ensuring access for delivery

Failed deliveries due to incorrect information may result in additional fees.

12. Order Changes and Cancellations

You may cancel your order free of charge at any time before it has shipped and receive a full refund, including when order processing has already started.

To request a cancellation or a change, email info@aceflex.us with your order number as soon as possible. Order changes can only be made before shipment.

After shipment, cancellations are handled under our Return and Refund Policy.

13. Address Accuracy

Customers are responsible for providing correct shipping details.

We are not liable for:

• Delays or losses caused by incorrect addresses
• Additional shipping fees due to re-delivery

14. Delivery Expectations for Solar Equipment

Solar equipment is classified as heavy, bulky, and sensitive freight. The delivery process differs significantly from standard parcel shipments.

What to Expect

• Deliveries are typically made via freight carriers using pallets or large packages
• Most shipments are curbside delivery only
• Drivers are not responsible for:
  • Carrying items into your home
  • Installation or setup
• You may need:
  • Additional personnel
  • Equipment (e.g., forklift or lifting tools for large orders)

Before Delivery

• Ensure the delivery address is accessible for large trucks
• Confirm that someone is available to receive the shipment
• Check your email/phone for delivery appointment scheduling

Upon Delivery

• Inspect the shipment before signing the delivery receipt
• Look for:
  • Visible damage
  • Broken packaging
  • Missing items

If damage is visible:

• Note it on the delivery receipt
• Take photos immediately
• Contact us within 48 hours

Important Notes

• Solar panels are fragile despite durable packaging
• Batteries are heavy and may require special handling
• Mounting systems often include long and bulky components

Proper preparation helps avoid delays, additional fees, or delivery issues.

Best Practice Recommendation

For larger systems or first-time buyers, we recommend:

• Coordinating delivery with your installer
• Scheduling delivery close to installation date
• Ensuring proper storage space (dry, secure, and level)

15. Contact

For any shipping-related inquiries:

Email: info@aceflex.us
Website: https://aceflex.us/contact/